• In the midst of this situation, Proteccion has implemented and strengthened various initiatives and solutions to help its client in the current context. As part of this commitment, Proteccion has deployed pension and severance fund application services for education for 100% online educational entities.
• With regard to the pension process, Proteccion has implemented three simple steps to be taken 100% online to process any pension application without going anywhere.
• To withdraw severance funds for education purposes, either to pay for tuitions or repay loans received from ICETEX, the Company provides services to enable payment by wire directly to educational institutions.
• Proteccion 100% digital registration remains the quickest way for anyone starting their work life. Out of the total of new clients, 75% are young people aged 30 and under.
Innovation is in Proteccion’s DNA. Proteccion sees digitalization as a means to make the decreased social contact easier for its clients, being this the best prevention mechanism in this public health emergency situation. Therefore, Porteccion continues to strengthen the digital channel service offer. Precisely having the upcoming tuition season in mind and considering that this results in very high demand for severance funds for education purposes, Proteccion is launching the 100% online severance fund withdrawal for education in an agile and safe manner, allowing for payment by wire directly to educational entities.
To withdraw severance funds online, either to pay for tuitions or repay education loans received from ICETEX, you only need to visit proteccion.com, go to the Severance Funds section, provide the requested data, attach the requested documents, and select your educational institution from the list of our allies. This new feature will also help individuals check the status of their application and get a payment receipt.
Also, the Company has implemented a 100% online pension process, allowing people to see their employment history, get customized advice, and upload any documents on our website proteccion.com. Likewise, a WhatsApp channel for documents is also now available, which clients may use to send their documents to complete their different processes.
Thus, Proteccion has been able to make 98% of its operations available online, including digital registration services, which remain the quickest way for anyone starting their work life. Out of the total of new clients, 75% are young people aged 30 and under.
“As this emergency situation continues, we have learned to read the ever-changing environment resulting from COVID-19. So, we are working very hard to provide solutions in the midst of the new realities and needs experienced by our clients and society. At Proteccion, we have all the skills to adapt and strengthen our online services, enabling us to help and care for our clients’, employees’ and their family members’ lives. We have reinvented ourselves aiming to provide our clients with the best of the past and the present, in this new reality with a highly digital component”, stated Juan David Correa, Proteccion’s CEO.
Today, all of Proteccion’s employees are working from home as a result of the current situation. Even if over the next weeks – once lockdown imposed by the National Government ends – the opening of Proteccion branches is envisaged, the Company will do this through a combination of in-person and digital services, as we have structured platforms and channels to continue with online services, thus redesigning certain physical spaces in our offices, understanding the social distancing needs and making the most of self-service.
Proteccion has also announced that the applicable monthly payment will be made to 67,000 pensioners on May 27 – 99% of these pensioners are already bancarized. Also, Proteccion has reported that, through the severance fund withdrawal on reduced income due to this current emergency situation, the needs of nearly 45,000 clients have been satisfied without charging any fees, and without requiring clients to go anywhere in 90% of the cases.